IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM AT FAIRMORE MEDICAL PRACTICE

Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England to minimise risks associated with the virus.  In order to protect our patients and staff and we are asking for our patients support with these changes.

New Appointments

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team.  From Monday 16th March 2020 we want to minimise the number of patients attending the surgery for face to face appointments.  This means that all patients contacting the practice will be offered a telephone appointment in the first instance. Telephone appointments can also be booked via online services. A member of the clinical team will then phone you to discuss your need, and wherever possible this need will be met over the telephone.  If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether you have any coronavirus symptoms before being offered a face to face appointment.

Existing appointments

All pre-existing appointments are being upheld and you will be contacted prior to the appointment to be asked some screening questions to ensure it is appropriate for you to attend the Practice.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.

Where practical, only the patient with the appointment will be allowed into the building.  

For children, only one parent / guardian will be allowed to accompany the child. 

Some patients may be asked by the clinician to access the surgery via the side doors. This is to minimise any risk to patients and staff and will be explained to you when you are asked to attend the surgery.

Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.

Prescriptions

Please request prescriptions via telephone or online where possible. Prescriptions can be requested after 10am.

Paper requests for repeat prescriptions are still possible, but you will not be able to collect your prescription from the surgery. At the time of ordering we will ask you to nominate a pharmacy for the prescription to be sent to.

Thank You

This is a very challenging time for us all and we appreciate your co-operation during this period of uncertainty.  

Our priority is the health and safety of all our patients and staff.

Thank you

Fairmore Medical Practice