Pendle Valley Mill Practices, Fairmore Medical Practices and Accrington Victoria


We are aware that things can sometimes go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please speak to the Receptionist in the first instance who may be able to assist you with your query or issue. If this is not possible or you still feel that you’d like to make a formal complaint you can do so in writing by:

Should you wish to make a formal complaint please ask for a Practice Complaints Procedure leaflet at reception.

Date published: 20th September, 2023
Date last updated: 14th June, 2024