If the patient requires transport for any subsequent follow-up appointments, it is normally the clinic that will arrange this. There are some booking centres who do this on behalf of the hospitals and clinics. Ask the booking centre for details of the arrangements in your local area.
Make a booking
To make a booking, please find the relevant telephone number for your area below.
For all patients living in Greater Manchester, there are dedicated booking centres for first appointments only:
|
Bolton Tel: 01204 462 882 Hours: Mon – Fri 8.30am – 6.30pm |
Bury Tel: 0161 762 3155 (option 1) Hours: Mon – Thurs 8:30 am – 5:00 pm Fri 8:30 am – 4:45 pm |
Manchester Integrated Care Gateway Call Centre Tel: 0800 092 4020 Tel: 0161 947 0770 Hours: Mon – Fri 8:00 am – 6:00 pm |
|
Heywood, Middleton and Rochdale Tel: 0161 716 5888 Hours: Mon – Fri 8:00am – 6:00pm |
Oldham Tel: 0161 627 7494 Hours: Mon – Fri 8:30 am – 5:00 pm |
Salford & Stockport Tel: 0161 947 070 0800 092 4020 Hours: Mon – Fri 8:00 am – 6:00 pm |
|
Tameside and Glossop Tel: 0161 335 2700 Hours: Mon – Fri 8:00am – 4:00pm |
Trafford Tel: 0161 976 2555 (option 1 then option 3) Mon-Sat 8:00 am – 8:00 pm Sundays- 8:00 am -7:00 pm |
Wigan Tel: 01942 482 990 Hours: Mon – Fri 8:00 am – 6:00 pm |
If the patient requires transport for any subsequent follow-up appointments, it is normally the clinic that will arrange this. There are some booking centres who do this on behalf of the hospitals and clinics. Ask the booking centre for details of the arrangements in your local area.
For patients living in Merseyside, Lancashire and Cumbria:
| General Enquiries Telephone Numbers | Renal Dialysis and Cancer Patients Telephone Numbers |
| Freephone*0800 0323240 | Freephone *0800 0289224 |
| Merseyside 0151 261 2580 |
Merseyside 0151 261 2581 |
| Lancashire 01772 904907 |
Lancashire 01772 904919 |
| Cumbria 01228 403031 |
Cumbria 01228 403064 |
*Please note that our 0800 telephone numbers are free from landline telephones only. Mobile telephone charges will apply therefore you may prefer to use the local telephone numbers.
How to cancel your transport booking
Please telephone 0800 0323240 if you need to cancel your transport.
Please note: If you are a patient living in Greater Manchester and need to cancel your first appointment, please ring the booking centre which you booked from.
Bookings will be treated as cancelled from the time of the call. If you are a renal dialysis patient you will need to cancel your booking at the unit or clinic you attend.
NWAS Operating Hours
| Contract / Details | Cumbria | Greater Manchester | Lancashire | Merseyside |
|
Enhanced Priority Service (EPS) Times determined by the centres |
6:30am to 1 am the following day (including Bank Holidays) | 6:30am to 1 am the following day (including Bank Holidays) | 6:30am to 1 am the following day (including Bank Holidays) | 6:30am to 1 am the following day (including Bank Holidays) |
|
Planned Specification Earliest drop off times and latest collections times: |
Monday to Friday 8 am to 6 pm (excluding Bank Holidays) | Monday to Friday 8 am to 6 pm (excluding Bank Holidays) | Monday to Friday 8 am to 6 pm (excluding Bank Holidays) | Monday to Friday 8 am to 8 pm (excluding Bank Holidays) |
|
Unplanned Specification Earliest drop off times and latest collections times: |
Monday to Friday 8 am to 6 pm (excluding Bank Holidays) |
Monday to Friday; 8 am to 11 pm Saturday & Sunday; 8am to 6pm Bank Holidays from 6 pm to 11pm |
Monday to Friday; 8 am to 8 pm Saturday & Sunday; 10am to 6pm Including Bank Holidays |
Monday to Friday 8 am to 8 pm Additional capacity vehicles will operate* Monday to Friday 7 pm to 10 pm; and Saturday, Sunday & Bank Holidays; 10 am to 7 pm |
The staff at the booking centre will ask you some simple questions to make sure you are eligible to use the service. You will need your NHS number to make a booking which is available from your GP or clinic. Please have your NHS number to hand when making your booking.
Please make the call taker aware of your mobility and any additional needs you may have so the right type of transport is provided for you.
If you have a mobile telephone, please register the number when booking transport. This will qualify you to receive a transport booking reminder, next patient notification and give you the opportunity for you to provide feedback.
The service operates a range of different vehicle types, to ensure that you travel as safely and as comfortable as possible.
If your appointment is cancelled or you need to amend your booking e.g. you only require transport home or your appointment date has changed, please let the booking centre know as soon as possible.
If you are receiving renal dialysis or cancer treatment you will also have to meet the eligibility criteria. This will be determined by the staff at the unit or clinic you attend.
if you are a renal dialysis patient you will be assessed before starting the treatment and then every six months to see if you still qualify.
If you are receiving a treatment for cancer, you will be assessed every three months. Once you have been assessed you do not have to book any transport yourself, this will be done by the staff at the unit or clinic you attend.
The online booking system will be available on a 24-hour basis.
Escorts
You may be entitled to take an escort if you have a specific need and you should mention this to the booking centre. The escort may be either a professional, a relative/carer or a guide/hearing dog and their attendance is subject to meeting an assessment process. Only one escort can travel with you on your journey.
Patients under the age of 16 must be accompanied by an adult.
